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AI Email for Customer Service
Inbox zero.
Without a bigger team.
SquawkVoice reads every customer email. Pulls the order. Drafts the reply. Sends it on the topics you trust, hands it to your team on the ones you don't. Your inbox stops growing. Your team stops drowning.
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SOC 2 Type II
HIPAA available
GDPR Ready
Drafts grounded in live data
Already running in production.
60 to 75%
support emails resolved without a human writing a reply.
80%+
draft acceptance rate when your team is in the loop.
Sub-second
average response time,
day or night.
day or night.
40 to 60%
shorter time-to-close on emails that reach your team.
Same day
from kickoff to first production reply
Based on customer deployments across retail, e-commerce, and SaaS operations.
The support inbox is where customer experience goes to die.
The inbox keeps growing.
Every customer email needs an order lookup, a policy check, a draft, a review, a send. Your team can't keep up. The backlog grows. The SLAs slip.
Customers wait days for an answer.
The 48-hour first response time is industry standard. It's also the reason customers stop using email and start calling. Or churning.
Every reply gets written from scratch.
Same questions, same answers, written fresh every time. Your most expensive resource doing the most repetitive work.
Reads the email. Pulls the data.Writes the reply.
Every conversation across every channel, measured, attributed, and ready to act on.
Order status replies
Reads the customer's email. Pulls the order. Drafts a reply with the live status, tracking link, and ETA. Sends it on the topics you trust.
Multi-thread context
Reads the whole thread, not just the last email. Knows what was said three replies ago. Drafts a response that fits the conversation.
Returns & refunds
Checks eligibility. Generates the return label. Confirms the refund. Replies with the policy, the steps, and the next action.
Attachment understanding
Reads PDFs, images, and screenshots the customer sends. Understands a receipt, an order confirmation, or a damaged-product photo. Replies with the right next step.
Account and billing questions
Verifies the customer. Pulls their account. Drafts a reply with the balance, last transaction, or status they're asking about.
Handoffs that don't make customers start over
When a conversation needs a person, the AI brings your agent into the thread with the full history and a summary of what's happened. Your agent picks up with full context and takes it from there — the customer doesn't start over.
Brand voice you control
Reads like your brand wrote it. Tone, vocabulary, sign-off, formality level. You define it. Every reply follows it.
The AI works the inbox. You see the results.
SquawkVoice monitors your inbox, reads every incoming email, gathers the answer from your systems, and sends the reply. You set the rules for what it sends on its own and what it routes to your team.
How it works
Monitors the inbox. Watches every incoming email in real time. Nothing sits unread.
Reads and understands. Identifies the customer, the intent, and the full context — not just keywords.
Gathers the answer. Pulls live data from your CRM, order system, and helpdesk, and reads your knowledge base.
Writes and sends. Composes a reply grounded in live data and your brand voice, then sends it. Customer gets an answer in under 2 minutes.
Routes when it should. Anything outside your send rules goes to your team with the reply prepared and full context attached.
What makes the reply feel like it came from someone who read the whole thread.
Reads the full thread
The AI doesn't pre-cache answers. It pulls from your CRM, order system, and helpdesk on every reply. The order status is the actual current status.
Live data on every reply
The AI doesn't pre-cache answers. Pulls from your CRM, order system, and helpdesk before drafting. The order status is the actual current status.
Intent on what they need
Customer emails are messy. "Pls help, this didn't show up" gets routed to the same flow as "Tracking number 1Z999AA10123456784 has not been delivered."
Drafts in your brand voice
You define tone, vocabulary, and formality. The AI writes every reply in that voice. No "as an AI assistant" leakage.
Attachment parsing
Reads PDFs, images, and screenshots inline. Understands receipts, order confirmations, product photos, and policy documents.
Send via helpdesk or email server
Sends through Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, or directly via SMTP. Your existing inbox, your existing rules.
Confidence scoring on every draft
Every reply has a confidence score. High-confidence sends autonomously. Low-confidence routes to your team. You set the thresholds.
Built-in QA and review
Sample-based review queue. Compliance flagging. Sentiment scoring. Your QA team monitors what the AI is sending, the same way they monitor agents.
Reads the full thread
The AI doesn't pre-cache answers. It pulls from your CRM, order system, and helpdesk on every reply. The order status is the actual current status.
Live data on every reply
The AI doesn't pre-cache answers. Pulls from your CRM, order system, and helpdesk before drafting. The order status is the actual current status.
Intent on what they need
Customer emails are messy. "Pls help, this didn't show up" gets routed to the same flow as "Tracking number 1Z999AA10123456784 has not been delivered."
Drafts in your brand voice
You define tone, vocabulary, and formality. The AI writes every reply in that voice. No "as an AI assistant" leakage.
Attachment parsing
Reads PDFs, images, and screenshots inline. Understands receipts, order confirmations, product photos, and policy documents.
Send via helpdesk or email server
Sends through Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, or directly via SMTP. Your existing inbox, your existing rules.
Confidence scoring on every draft
Every reply has a confidence score. High-confidence sends autonomously. Low-confidence routes to your team. You set the thresholds.
Built-in QA and review
Sample-based review queue. Compliance flagging. Sentiment scoring. Your QA team monitors what the AI is sending, the same way they monitor agents.
Works with the stack you already run
Helpdesk
CRM
Email server
E-commerce
Developer
Knowledge base
One agent. Three channels.
Same customer.
Email gets exponentially better when SquawkVoice is also handling your voice and chat.
The customer who emailed Monday and calls Tuesday gets a response that references the email. The one who chatted Wednesday and emails Thursday doesn't get an answer that contradicts what the chat said. The agent who picks up an escalation sees every interaction across every channel, not just the email.
Same configuration. Same knowledge. Same identity. Different channels.
SquawkVoice Voice
Resolve inbound and outbound calls end-to-end.
SquawkVoice Chat
Resolve web and in-app conversations the same way.
SOC2 Compliant
HIPAA with BAA
GDPR with DPA
Redaction in email
AES-256 encryption
Role-based access
Regional data residency
Data retention
Frequently Asked Questions
How does the AI know the answer to a customer's email?
Can the same agent handle voice, chat, and email?
What happens when a customer needs a human?
How long does deployment take?
How are email AI agents priced?
Does it work with our existing helpdesk?
What about multi-thread conversations?
How does it learn our brand voice?
See a reply before you buy in.
Send us a sample customer email. We'll show you what SquawkVoice would have written back.
