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Order Management
Voice AI that handles order status, tracking, and changes automatically
SquawkVoice connects to your order system to resolve status, tracking, and change requests in real time — without involving your team.
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Appointment booking challenges solved by SquawkVoice
High call volume for order status and tracking
SquawkVoice answers “Where’s my order?” calls by looking up real-time order data and providing current status, delivery estimates, tracking numbers, and carrier details during the call.
Inconsistent information across systems
Every order inquiry pulls directly from your source system, ensuring customers receive accurate, up-to-date information regardless of when they call or which channel they used to order.
Order changes and cancellations creating confusion
SquawkVoice processes eligible cancellations, address updates, item changes, and delivery instructions during the call, updates your order system immediately, and confirms changes with the customer.
After-hours order inquiries going unanswered
SquawkVoice handles order calls 24/7 so customers calling evenings, weekends, or holidays get immediate answers, while complex issues generate detailed notes for priority follow-up.
Frequently Asked Questions
How does SquawkVoice access our order data?
Can it handle order cancellations and returns?
What happens if an order issue is too complex for AI to handle?
How do we control what order information gets shared?
What if order data in our system is incomplete or incorrect?
Can we measure impact on order inquiry call volume?
