SquawkVoice

Terms of Service

These Terms of Service (“Terms”) govern access to and use of the SquawkVoice services provided by SquawkVoice.ai, Inc., a Delaware corporation (“SquawkVoice,” “we,” “us”). By creating an account, clicking “Accept,” or using the Services, the individual or entity accepting these Terms (“Customer,” “you”) agrees to be bound by them. If you do not agree to these Terms, you must not use the Services.
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1. Services

SquawkVoice provides an AI-powered voice automation platform that answers and manages customer calls through AI voice technology (“Services”). Service features are described on the SquawkVoice website and may evolve over time. The Services are hosted primarily in the United States and, where applicable, the European Union.
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2. Fees and Billing

2.1 Billing Account & Payment Methods

To use the Services, Customer must maintain an active billing account and valid payment method (e.g., credit card, ACH) through the SquawkVoice billing page. Customer authorizes SquawkVoice to charge the designated payment method for all fees incurred.

2.2 Usage Fees (Pay-As-You-Go)

Customer may purchase usage on a pay-as-you-go basis. Fees are deducted from Customer’s available balance (“Wallet”) as minutes are consumed. Pricing is listed on the SquawkVoice Pricing Page and may change from time to time.

2.3 Wallet Balance & Service Suspension

Customer is responsible for maintaining a positive Wallet balance.

If the Wallet reaches a zero or negative balance, access to the Services will automatically pause until additional funds or credits are added. SquawkVoice is not responsible for missed calls or failures resulting from an empty Wallet.

2.4 Taxes

All fees and credits are exclusive of applicable taxes. Customer is responsible for paying all taxes associated with use of the Services, except for taxes based on SquawkVoice’s income.
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3. Customer Data & Privacy

“Customer Data” includes call recordings, transcripts, metadata, and any content provided through use of the Services. SquawkVoice processes Customer Data only to deliver the Services and in accordance with:

• these Terms, and
• the SquawkVoice Privacy Policy, which is incorporated by reference.

Customer Data is encrypted at rest and in transit. Customers may request export or deletion of their data at any time.
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4. Term and Termination

4.1 Termination by Either Party

Either party may terminate these Terms with 30 days’ written notice.

4.2 Suspension for Non-Payment (Empty Wallet)

SquawkVoice may pause or suspend access to the Services automatically if Customer’s Wallet balance reaches zero or becomes negative. Service will resume once Customer adds funds or credits. A suspension due to an empty Wallet does not constitute a termination of these Terms unless expressly stated by SquawkVoice.

4.3 Immediate Suspension or Termination for Cause

SquawkVoice may suspend or terminate Customer’s access immediately if:

• Customer materially breaches these Terms,
• Customer misuses the Services or violates applicable law,
• Customer attempts to circumvent billing or system limits, or
• Customer provides false or misleading account information.

4.4 Effect of Termination

Upon termination, Customer Data will remain available for export for 30 days, after which it will be deleted consistent with SquawkVoice’s Privacy Policy. Suspension or termination does not relieve Customer of any outstanding payment obligations.
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5. Acceptable Use

Customer agrees not to:

• interfere with or disrupt the Services,
• attempt unauthorized access to systems or accounts,
• use the Services to violate applicable laws (including call-recording consent laws),
• use the Services for harmful, abusive, or fraudulent activity.

SquawkVoice may suspend access for violations of this section.
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6. Ownership and Intellectual Property

Customer retains all rights to Customer Data.

SquawkVoice retains all rights to the Services, including software, algorithms, models, training data (other than Customer Data), documentation, interfaces, and improvements.

These Terms do not grant Customer any rights or licenses except as necessary to use the Services during the Term.
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7. Confidentiality

Each party must protect the other party’s confidential information with reasonable care and use it only for purposes of these Terms.

These obligations continue for five (5) years after termination.
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8. Disclaimers

The Services are provided “as is” and “as available.”

SquawkVoice does not guarantee that:

• the Services will be uninterrupted or error-free,
• the Services will meet Customer requirements,
• call outcomes will be accurate,
• the Services will integrate with third-party systems indefinitely.

Customer is solely responsible for complying with telephony, call-recording, and data-protection laws applicable to its use of the Services.
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9. Limitation of Liability

• SquawkVoice’s total aggregate liability under these Terms shall not exceed the fees paid by Customer in the twelve (12) months preceding the event, or $5,000, whichever is greater.
• Neither party shall be liable for any indirect, consequential, incidental, punitive, or special damages, including lost profits, data loss, or business interruption, even if advised of the possibility of such damages.
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10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules.

• Any dispute will be resolved through binding arbitration in Wilmington, Delaware, administered by JAMS under its commercial arbitration rules.
• Either party may seek injunctive or equitable relief in a court of competent jurisdiction.
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11. Changes to the Terms

• SquawkVoice may update these Terms from time to time.
• Material changes will be posted on the website or presented at login.
• Continued use of the Services after changes become effective constitutes acceptance.
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12. Miscellaneous

• Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.
• Assignment: Customer may not assign these Terms without SquawkVoice’s prior written consent. SquawkVoice may assign these Terms to an affiliate or in connection with a merger or sale.
• Entire Agreement: These Terms, the Privacy Policy, and any applicable Order Form constitute the entire agreement between the parties.
• Severability: If any provision is unenforceable, the remainder remains in effect.
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13. Publicity and Marketing Rights

Customer grants SquawkVoice a non-exclusive, royalty-free, worldwide license to use Customer’s name, logo, and trademarks, and to include high-level, non-confidential descriptions of Customer’s use of the Services, in SquawkVoice’s marketing, sales, promotional materials, website, press releases, partner materials, and third-party directories.

This permission applies to paid customers as well as trial and proof-of-concept users who have actively used the Services. SquawkVoice will not disclose Customer Confidential Information, performance metrics, or testimonials without Customer’s prior written approval. Upon written request, SquawkVoice will remove Customer’s name or logo from marketing materials within thirty (30) days.
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Acceptance

By accessing or using the Services, Customer agrees to be bound by this Agreement. If Customer does not agree, it must not use the Service.