The text that gets read. Now it also gets answered.

SMS is the message your customer opens without being asked. SquawkVoice reads the reply, pulls the order, sends the answer. Books the appointment. Sends the reminder before they ask. Same agent that runs your voice, email, and chat, on the channel that reaches them fastest.

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SOC 2 Type II

HIPAA with BAA

GDPR with DPA

10DLC registered

Already running
in production.

60 to 80%

of routine SMS conversations resolved without a human.

Under 30 sec

average first response, day or night.

90%+

of texts read within minutes of delivery.

40 to 60%

shorter time-to-close on SMS Messages that reach your team.

Days, not quarters

from kickoff to first production message.

Based on customer deployments across retail, travel, and financial services operations.

You send the text.
Then you leave them on read.

The alert is a dead end.

Order shipped. Payment due. Appointment tomorrow. The customer replies with a real question and reaches a number that was never set up to answer.

"Reply STOP" is the only response.

One-way blasts train customers to ignore you. The channel with the highest open rate on earth, used only to broadcast.

Every send is disconnected.

Marketing texts the promo. Support texts the shipping update. Neither knows what the other said, and the customer gets treated like a stranger every time.

It answers when they text. It reaches out when they don't.

Most tools do one or the other. A support line waits to be texted. A notification tool only ever texts first. SMS with SquawkVoice does both, as the same agent, in one thread that persists.

The customer gets a delivery update they didn't ask for, replies with a question, and gets a real answer. No new ticket. No "call this number instead." The message that started as an outbound alert becomes an inbound resolution without the customer ever switching channels. Outbound campaigns run through the marketing orchestration platform you already use, like Klaviyo.

Real resolution.
On the channel they actually read.

Delivery and order status

Pulls the order from your system. Texts back the status, tracking link, and ETA. Updates the address if it changed.

Appointment reminders and confirmations

Sends the reminder, takes the confirm, reschedule, or cancel as a reply, and writes it back to your scheduling system.

Proactive outbound campaigns

Reaches out first with updates, offers, and follow-ups, then handles the replies as a real conversation instead of a dead end.

Conversational support resolution

Reads the question, pulls live data, answers the actual thing they asked. Everything gets resolved by text.

Financial alerts and OTP

Delivers alerts, verifications, and one-time passcodes where they get read in seconds, with the same agent ready if the customer replies.

Handoffs that don't make customers start over

AI brings in your team. The full thread, the summary, and the customer history. The customer doesn't repeat themselves.

What makes it feel like a real reply, not an autoresponder.

Carrier-registered messaging

Built on 10DLC-registered messaging, not a gray-route workaround. Deliverability and sender reputation handled.

Full conversation context

Remembers what was said earlier in the thread, yesterday, or last week. Handles follow-ups without asking the customer to repeat themselves.

Live data on every reply

No pre-written scripts. The AI pulls from your CRM, order system, and helpdesk while the conversation is happening.

Consent handling

Manages STOP, HELP, and consent state automatically. The compliance rules are the agent's job, not yours.

Escalation rules you set

Define handoff conditions in plain language: topic, sentiment, customer value. The AI follows them.

Built-in QA

Full message logs. Sentiment scoring. Compliance flagging for regulated industries.

Carrier-registered messaging

Built on 10DLC-registered messaging, not a gray-route workaround. Deliverability and sender reputation handled.

Full conversation context

Remembers what was said earlier in the thread, yesterday, or last week. Handles follow-ups without asking the customer to repeat themselves.

Live data on every reply

No pre-written scripts. The AI pulls from your CRM, order system, and helpdesk while the conversation is happening.

Consent handling

Manages STOP, HELP, and consent state automatically. The compliance rules are the agent's job, not yours.

Escalation rules you set

Define handoff conditions in plain language: topic, sentiment, customer value. The AI follows them.

Built-in QA

Full message logs. Sentiment scoring. Compliance flagging for regulated industries.

Same agent as your voice, email, and chat.
Same memory.

SMS

AI SMS for Customer Service

SMS isn't a separate tool bolted on. It's the same agent, the same configuration, and the same knowledge base you run everywhere else, reaching your customer on the channel they read fastest.

The customer who chatted Tuesday and texts Thursday is remembered. No repeating themselves, no cold start. The agent who picks up an escalation sees the whole history, not just the SMS thread.

Voice, Email, and Chat run on the same brain, so adding them is additive, never a re-setup. Configure once. Reach your customer wherever they already are.